All novelty and fashion clothing can be returned within 30 days for an exchange or full refund. If there is a fault with the item, we will also refund any additional posted that has been paid to return the item.

For items returned due to an incorrect size/product selection, return postage is payable by you, the customer.

Custom printed clothing and print media can only be returned if there is a fault with the product. This may not apply to issues with variations in colours (for more information see "Colours" under "Disclaimers".

Spelling errors or incorrectly printed information is the responsibility of you, the customer.

All custom printed products are sent for proof before printing and it is your responsibility to check all relevant details.

Due to the nature of random products being sent in our monthly subscription boxes, we understand that not every t-shirt will appeal to all of or customers. If you are unhappy with the design you can exchange the item for store credit against any of our other Novelty or Fashion clothing products.

You can change, swap and skip boxes and cancel boxes using the Manage Subscription page. Please note, all changes and cancellations must be made before the last day of the previous month. For example, to swap, skip or cancel the box for May, you would need to make changes on or before 30th April.

Subscription payments are taken between 1st and 3rd of each month and boxes will be dispatched around the 15th of each month. Please note, if the 15th falls on a weekend or public holiday, boxes will be dispatched on the first working day after the 15th.

Dispatch times can vary during busy periods. Although we aim to get items dispatched sooner, we do specify that dispatch can take up to business 7 days.

Due to the nature of different designs and print processes, some designs take longer to print than others. For example, full colour prints will usually take longer to print and dispatch than a single colour print.

Shipping is sent via Royal Mail and is usually delivered within 2 working days from dispatch notification.

Please view our full GDPR compliant Privacy Policy by clicking here

At Printing we will do our best to check all relevant information and spellings before printing and  final print proofs will be be provided when applicable. These proofs are a final representation of the printed product and it is solely the responsibility of you, the customer to ensure all information is correct. This includes, but is not limited to, spellings, contact numbers, email addresses, print colours and print positions.

Although correct information my be provided by you, the customer, mistakes can still be made when transferring information from emails and other documents. Because of this, it is important to check all information on the artwork proof/mockup before confirming you are happy to proceed to print.

Printing can not be held responsible for any mistakes found after printing has commenced, and any charges for reprinting will be the responsibilty of you, the customer.

We will do everything within our power to ensure that orders are printed within the stated time, however Primate Printing can not be held responsible for delays in orders outside of our control. 

Delivery times stated on product pages, through email and any other forms of communication with the team at Primate Printing & the client are intended as a guide only.

Primate Printing can not be held responsible for variations of colours in vinyls, inks and garments. Refunds or replacements can only be issued if there is a mix up in print or garment selection (e.g. White product provided when a black product has been ordered.)

Due to differences in how colours are displayed on monitors, phones and other screens, print and garment colours may differ to how they are shown on screen. Primate Printing can not be held responsible for issues arising from this.

Primate Printing can not be held responsible for changes in garment colour due to manufacturer changes.

Primate Printing can not be held responsible for changes in vinyl print colours due to manufacturer changes. (edit 08/06/19: due to changes with our current supplier, there will be variations of print colours over the following months while we use any excess supply. We will work with our new supplier to provide the closest colour match to previously supplied vinyls).

Primate Printing can not be held responsible for changes in colour for any artwork provided in RGB format for CMYK print services.

Due to the nature of random products being sent in our monthly subscription boxes, we understand that not every t-shirt will appeal to all of or customers. If you are unhappy with the design you can exchange the item for store credit against any of our other Novelty or Fashion clothing products.

Subscription payments are taken between 1st and 3rd of each month and boxes will be dispatched around the 20th of each month. Please note, if the 20th falls on a weekend or public holiday, boxes will be dispatched on the first working day after the 20th.

If your first box is ordered mid-cycle (between the 8th and the last day of the month) you will receive your first box around the 20th of the following month. Although we understand this is a long wait for your first box, as a small family run business, we can only offer the boxes at the current price when bulk printing the t-shirts at the same time. This is something we are looking into changing as the service grows. If you have placed your order for your first box before the 8th, you will receive your first box on or around the 20th of that month.

You can change, swap and skip boxes and cancel boxes using the Manage Subscription page. Please note, all changes and cancellations must be made before the last day of the previous month. For example, to swap, skip or cancel the box for May, you would need to make changes on or before 30th April.We are unable to offer refunds or process cancellations mid-cycle.

Orders may be cancelled for a full refund any point before it has been marked as dispatched. Please note, refunds can take up to 7* business days before we can begin the process. Once you receive your refund confirmation email from ourselves, the time taken for the refund to complete is dependent on your card issuer.

*due to the size of our accounts team, the refund process may take longer during busier periods.